First, the medical provider files the claim with the group health carrier (i.e. Blue Cross, United Healthcare, etc.)
Next, the group health carrier processes the claim and furnishes an Explanation of Benefits (EOB) to the medical provider.
Then, the medical provider files the claim and group health carrier EOB to EBS.
EBS processes the claim and makes payment to the medical provider. The covered employee receives an EOB from EBS showing any balance owed after the EBS payment (e.g. the employee bridge deductible and out-of-pocket). The EOB is also available on the EBS web site.
The Bridge pays secondary to the group health carrier based on the group health carrier EOB.